You have to call LifeStation to purchase a medical alert system. While there is a basic FAQs page and some buying guide articles, the amount of information you can easily receive pales in comparison to other services, who pour a lot of effort in publishing articles and blogs aimed at helping you live independently. Namely, the lack of sufficient information is a concern. While this sort of thing should instil some confidence in the company, we’re disappointed in the customer service and the lack of innovation from a leader in the industry. Medical alert serviceĪs mentioned earlier, LifeStation has been around for a long time and is one of the biggest medical alert companies in the industry. While none of the calls were egregiously bad, they didn’t compare to most other services we reviewed. In addition, the operators often sounded bored or uninterested.
Still, we struggled to understand the operators many times, as they either spoke too quickly or had too strong of a regional accent to make for effective communication. Since the audio quality of the in-home system was so poor, we only evaluated calls made on the mobile medical alert device, which had much better audio.
The downside to the monitoring center was the call quality. LifeStation's call response time was above average. At 117 feet, you can easily cover a large apartment and house without any issues with the walls or furniture blocking the signal. While this was far below the specified range of 1,200 feet (under ideal circumstances), it was one of the longest ranges among the medical alert systems we tested, which was performed in an apartment complex with many walls. On a positive note, the pendant range was excellent, reaching up to an average of 117 feet. The speakers were distorting so much, we often had to ask the operator to repeat themselves, which is not an obstacle you want to encounter in an emergency. Talking to emergency operators through this base station was difficult enough for someone with good hearing, much less someone with age-related hearing loss. We believe it must have been an older system, as the audio quality was horrendous. However, when we ordered the in-home system, we received a system that was not shown on the website. On the LifeStation website, the company features the same in-home medical alert system and mobile medical alert device used by many other services. And, at least for us, it has resulted in receiving inconsistent quotes from different sales reps for the product. This results in pricing that is not transparent. You can’t buy a medical alert system online, as with most services. In many ways, LifeStation stills seems stuck in the past, as you can only purchase a plan by calling the sales phone number.
0 kommentar(er)
